The meaning of BPM in an organization is therefore also very broad. For example, you can improve the business processes regarding CRM and ERP systems, but you can also focus on processes in which the employees and the people in the organization are central, such as customer service and possible handling of complaints. Whatever the focus is on, BPM always aims to make recurring actions or continuous activities more efficient and effective.


BPM is increasingly playing a significant role in business. Especially in large organizations. Realizing a better workflow ensures both greater returns and a reduction in costs. Excess resources are identified, bottlenecks are resolved and employees are able to work more efficiently. In addition, many solutions make it possible to monitor live KPIs and adjust them on time.

Meaning BPM: difference with software & project management

The meaning of BPM is sometimes confused with that of Business Process Management Software or Project Management. However, BPM Software only refers to programs such as Pega and Mendix that make it easier to develop and implement solutions. In addition, project management is time-bound and optimization mainly takes place once the project is completed, while Business Process Management is an ongoing process with a constant focus on optimizing efficiency and consistency.